We are committed to protecting your privacy. This statement summarises what personal details we may collect from you before, during or after you use our site and what we will do with them. Any changes to our privacy policy will be posted on this page.

When do we collect your personal data?

• When you buy anything from our online store.
• When you engage with us on social media.
• When you contact us by any means with queries, complaints etc.
• When you book to attend an event.
• When you comment on or review our products and services.
• When you fill in any forms.

Any individual may access personal data related to them if they request it.

We may use “cookies” to help us recognise you on any return visits you make to our site and to make any form-filling procedures easier for you. Cookies are small pieces of information which will be stored by your browser on your computer’s hard drive. The cookies used by us will not give us any personal details about you.

Cookies are small text files that are placed on your computer, with your permission, in order for the website to things that a browser had done there in the past, which can include logging in, clicking particular buttons, or reading certain pages. You set the permission to accept cookies in your browser options. For example, in Internet Explorer, you can block or allow cookies in Tools > Internet Options > Privacy tab. Once you agree, the file is added.

Overall, cookies help us provide you with a better website, for example to make it easier for you to download documents on the website. Tracking cookies enable us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Please note that declining cookies may prevent you from taking full advantage of the website. You can also remove cookies by following directions provided in your Internet browser’s Help file.

• If you buy from our store or book an event with us: your name, billing/delivery address, orders and receipts, email and telephone number.
• Details of your visits to our websites or apps, and which site you came from to ours.
• Information gathered by the use of cookies in your web browser.
• Personal details which help us to recommend items of interest.
• Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.

We want to give you the best possible customer experience. One way to achieve that is to get the richest picture we can of who you are by combining the data we have about you. We then use this to offer you promotions, products and services that are most likely to interest you.

The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service. Of course, if you wish to change how we use your data, you’ll find details in the ‘What are my rights?’ section below.

Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you’ve asked for.

With your consent, we will use your personal data, preferences and details of your transactions to keep you informed by email about relevant products and services including tailored special offers, discounts, promotions, events, competitions and so on. Of course, you are free to opt-out of hearing from us by any of these channels at any time.

To send you communications required by law or which are necessary to inform you about our changes to the services we provide you. For example, updates to this Privacy Notice and legally required information relating to our service. These service messages will not include any promotional content and do not require prior consent when sent by email. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations.

To display the most interesting content to you on our websites or apps, we’ll use data we hold about your favourite services or products and so on. We do so on the basis of your consent to receive app notifications and/or for our website to place cookies or similar technology on your device.

To send you survey and feedback requests to help improve our services. These messages will not include any promotional content and do not require prior consent when sent by email or text message. We have a legitimate interest to do so as this helps make our products or services more relevant to you. Of course, you are free to opt-out of receiving these requests from us at any time by updating your preferences in your online account.

To process your booking requests.

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.

We secure access to all transactional areas of our websites and apps using ‘https’ technology.

Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption. We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.

An overview of your different rights:

You have the right to request:

• Access to the personal data we hold about you, free of charge in most cases.
• The correction of your personal data when incorrect, out of date or incomplete.
• That we stop using your personal data for direct marketing (either through specific channels, or all channels).
• That we stop any consent-based processing of your personal data after you withdraw that consent.
• Review by a Partner of any decision made based solely on automatic processing of your data (i.e. where no human has yet reviewed the outcome and criteria for the decision).
• To ask for your information, please contact thewelldeckwappenshall@gmail.com.
• To ask for your information to be amended, please contact thewelldeckwappenshall@gmail.com. If we choose not to action your request we will explain to you the reasons for our refusal.

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.

To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

There are two ways you can stop direct marketing communications from us:

1. Click the ‘unsubscribe’ link in any email communication that we send you. We will then stop any further emails from that particular division.
2. Contact thewelldeckwappenshall@gmail.com and we will unsubscribe you from our database.

Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.